Braas Policy
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1. Introduction
Welcome to Braas ("we," "us," or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our subscription-based hotel and apartment booking platform.
By accessing our services, creating a subscription account, or booking a stay, you consent to the data practices described in this policy.
2. Who We Are
For the purposes of the NDPA 2023, Braas is a Data Controller. This means we determine the purposes and means of processing your personal data.
Contact Information:
Company Name: BRAAS TECHNOLOGY CO
Address: Lekki, Lagos
Email: support@braas.ng
Data Protection Officer (DPO): dpo@braas.ng
3. Information We Collect
We collect information necessary to provide our exclusive subscription and booking services. This includes:
Personal Information: Name, email address, phone number, and government-issued identification (for verification purposes).
Financial Information: Payment card details, billing address, and subscription credit transaction history. Note that financial transactions are processed via secure third-party payment gateways, and we do not store your full credit card information directly.
Booking Data: Check-in/check-out times, hotel preferences, and specific room requests.
Device and Usage Data: IP address, browser type, device identifiers, and location data (to facilitate "near me" searches).
4. Legal Basis and Consent
We process your personal data based on the following legal grounds under the NDPA 2023:
Consent: You explicitly agree to this policy when you sign up for a subscription.
Contractual Necessity: We need your data to fulfill your subscription, process bookings, and manage your credits.
Booking Data: Check-in/check-out times, hotel preferences, and specific room requests.
Legal Obligation: We may be required to process data to comply with Nigerian financial and hospitality regulations.
5. How We Use Your Information
We use your data to:
Manage your subscription account and credit balance.
Facilitate hotel and apartment bookings with our partners.
Send transaction notifications and service updates.
Verify your identity to ensure the security of our community.
Improve our platform through analytics (anonymized where possible).
Discretion and Privacy Commitment: Understanding the nature of our service, we prioritize discretion. We do not sell your personal data to advertisers. Your booking history is treated with strict confidentiality and is only shared with the specific hotel partner required to fulfill your reservation.
6. Data Security
We implement robust technical and organizational measures to secure your personal data, including:
Encryption: All electronic financial transactions and sensitive data transmissions are protected by encryption technology.
Access Control: Access to your personal data is restricted to authorized personnel only.
Risk Assessments: We conduct periodic risk assessments of our systems to identify and mitigate potential security threats.
7. Data Sharing and Third Parties
We may share your data with the following categories of third parties:
Hotel Partners: Limited details (e.g., name and booking time) are shared with the hotel solely to secure your room
Payment Processors: Trusted Nigerian fintech partners (e.g., Paystack, Flutterwave) to process subscription payments securely.
Legal Authorities: If compelled by law or to prevent fraud and ensuring national security, as permitted by the NDPA 2023.
7. Data Sharing and Third Parties
We may share your data with the following categories of third parties:
Hotel Partners: Limited details (e.g., name and booking time) are shared with the hotel solely to secure your room
Payment Processors: Trusted Nigerian fintech partners (e.g., Paystack, Flutterwave) to process subscription payments securely.
Legal Authorities: If compelled by law or to prevent fraud and ensuring national security, as permitted by the NDPA 2023.
We ensure that all third-party processors are bound by contractual clauses that afford an adequate level of data protection.
8. Your Rights as a Data Subject
Under the NDPA 2023, you have the following rights:
Right to be Informed: To know how your data is being used.
Right of Access: To request a copy of the personal data we hold about you.
Right to Rectification: To correct inaccurate or incomplete data.
Right to Erasure: To request the deletion of your data ("Right to be Forgotten"), subject to legal retention periods.
Right to Withdraw Consent: You may withdraw your consent for marketing or specific processing activities at any time.
Right to Object: To object to the processing of your data for specific purposes.
To exercise any of these rights, please contact our Data Protection Officer at [dpo@braas.ng].
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax and financial auditing). When your data is no longer needed, we will securely delete or anonymize it.
10. Data Breach Notification
In the unlikely event of a data breach that poses a high risk to your rights and freedoms, we will notify you and the Nigeria Data Protection Commission (NDPC) within 72 hours of becoming aware of the breach.
11. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to you via email or a prominent notice on our app/website.
Contact Us If you have questions about this Privacy Policy or our privacy practices, please contact us at: dpo@braas.ng
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